TERMS OF SERVICE
Prior to entering our e-shop and using it for your purchases, we hereby advise you to read the below-mentioned terms of service carefully. Please confirm that you agree with these terms and conditions, as further use of the services of our e-shop requires your explicit and unreserved consent. The said terms constitute Divinajewel’s terms of transacting, in accordance with good faith and in compliance with Consumer Protection Law 2251/1994.
Throughout the site, the terms “we”, “us” and “our” refer to Divinajewel. Divinajewel operates this website, including all information, tools and services provided to you conditioned upon your prior acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or using it for using it for your purchases, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, who agree to be bound be them by the time they access our website.
Acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We hereby inform you that we reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for such changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. In this respect, please read these Terms of Service carefully before accessing or using our website. In case you do not agree to all the terms and conditions of this agreement, we advise you not to access the website or use any of its services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you have reached the age of majority in your state or province of residence, or that you have reached the age of majority in your state or province of residence and you have provided your consent to your minor dependents to use this site.
You are required to use our products in accordance with current legislation in force, especially copyright laws and regulations, and in good faith, in accordance with Section 12 of the present. You must not transmit any viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The section headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
Any information made available on this site is provided for general information only. We are not responsible if any information available on this site is not accurate, complete or current. In addition this site may contain certain historical information which is not current and is provided for your reference only.
As a result, any reliance on you behalf on the information provided on this site for making purchasing decisions, without consulting sources of information that are more accurate, complete or current, is at your own risk.
We reserve the right to modify or update the contents of this site at any time, but we have no such obligation. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to changes without prior notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any such modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available through the website. We have made every effort to display the colors and images of our products that appear at the store as accurately as possible. We cannot guarantee that your computer monitor’s display of any color will be accurate. These products or services may be of limited quantity and are subject to return or exchange only in accordance with our Return Policy.
We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction and we may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may notify you by contacting you by e-mail and/or to the designated billing address/phone number.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. In this respect, you agree to provide current, complete and accurate purchase and account information for all purchases made at our store and to promptly update your account and other information, including your email address and credit card numbers and expiration dates. For more details, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools which we neither monitor nor have any control of. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.
In this respect, we shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use of optional tools offered through the site on your behalf is entirely at your own risk and discretion. You should ensure that you are familiar with and approve the terms on which such tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party’s policies and practices carefully before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain submissions (for example contest entries) or without our request, you send creative ideas, suggestions, proposals, plans, or other materials by email, by postal mail or otherwise (hereinafter ‘comments’), you agree that we may, at any time edit, copy, publish, distribute, translate and otherwise use in any medium any such comments that you forward to us, without restriction.
We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. In this respect we may monitor, edit or remove content that we consider unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
SECTION 10 – PERSONAL INFORMATION
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee nor warrant that your use of our service will always be uninterrupted, timely, secure or error-free, and we are not liable to provide compensation in such cases.
You agree that we may suspend our services at any time and for an indefinite without prior notice. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Divinajewel, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be personally liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Divinajewel and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law. The unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated.
You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination. In such case, we may deny you future access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
Failure to exercise or enforce any right or provision of these Terms of Service on our behalf shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service, constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Greece.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org
PERSONAL DATA THAT WE PROCESS
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
For credit card payments, transfer to Paypal or Eurobank bank and you will never be asked to enter a card number or any other personal payment information from the site itself.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”
PURPOSE OF DATA PROCESSING
We process the Order Information that we collect in order to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Screen our orders for potential risk or fraud; and
Communicate with you for advertising purposes relating to our products or services, provided that you have clearly and explicitly consented for such communication. (For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.)
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, to assess the success of our marketing and advertising campaigns) and for marketing/retargeting purposes.
If you wish to receive a newsletter we need to save and use your e-mail address. We will then send electronic messages at appropriate intervals to the e-mail address you gave us, which may also contain specific advertisements along with information on our products. However, you can unsubscribe at any time by e-mail you request to email@example.com.
DURATION OF DATA RETENTION
The Company will only keep your personal data for as long as necessary to fulfill the purposes for which they were collected. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with authorized third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Additionally, please note that your information might be transferred outside of Europe, including to Canada and the United States, as long as these jurisdictions provide an adequate level of data protection.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
RIGHTS OF DATA SUBJECTS
you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. You have the right to request to see a copy of the data records we hold about you and to request corrections or deletions.
We employ technical and organizational security measures to guarantee that your data is protected from loss, incorrect modifications and unauthorized third-party access. To the greatest extent possible, we ensure that only authorized persons have access to your personal data and only insofar as it is necessary in the scope of the above-mentioned purposes.
For more information about our privacy practices, if you have questions, or if you would like to file a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
RETURNS & REFUND POLICY
According to our policy, in order to be considered for a return, refund or exchange, you must apply within 14 days from the day of receipt. After the expiration of the 14-day period, you can no longer request a refund or return
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a proof of the date of receipt, your order number and the original invoice.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account.Then contact your credit card company, since it may take some time before your refund is credited to your account Next contact your bank. There is often some processing time before a refund is credited. If you’ve these instructions but you have not still received your refund, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
To return your product, you should mail your product to:
Delivery Method in Greece:
Through ELTA in a registered package.
Estimated delivery time: Athens area: 3-5 working days from the day of shipment.
Rest of Greece: 4-6 working days from the day of shipment.
A tracking number will be sent to you by mail for the follow-up of your order through the courier’s site.
Fees: Free for orders over 50$, 4.38$ for orders below 50$
Delivery Method in Europe and Rest of the World:
Registered: National Mail delivered to your doorstep.
Estimated delivery time: Europe: 4-5 working days from the day of shipment.
Rest of World: 5-10 working days from the day of shipment.
A tracking number will be sent to you by mail for the follow-up of your order through the National Courier Site of your country.
Fees: Free for orders over 50$. For orders below 50$: Europe: 5.50$, Rest of the world: 6$
European Countries are: Austria, Belgium, Bulgaria, France, Germany, Denmark, Estonia, United Kingdom, Ireland, Spain, Italy, Croatia, Lithuania, Latvia, Malta, Netherlands, Hungary, Poland, Potugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic , Finland, Cyprus, Luxemburg, Iceland, Norway, Switzerland.
The rest of the countries are included in Rest of the World.
Please note that we do not ship on Saturday or Sunday and therefore orders received after 2.00 PM (Greek time) on Friday may take 1-2 days longer to arrive. Overnight orders placed by 2.00 PM on weekdays will arrive the next business day.
Our company is not responsible for any delays after shipment.
Undeliverable Packages: When the carrier returns an undeliverable package to Divinajewel, a full refund is issued for the items, minus the shipping fee. We are unable to re-ship orders that are returned as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order if the product is still available for purchase.
Privacy: Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
International Returns: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers.
About Customs, Duties, and Taxes: The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Europe may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.